Privacy Policy

Effective date: September 11, 2025

Dr. Acharya's Ayurveda (referred to as "we", "us", or "our") is committed to protecting the privacy of visitors and patients who use our website and services. This Privacy Policy explains what personal information we collect, how we use it, your rights, and how you can contact us. By using our website or booking our services you agree to the practices described in this policy.

1. Contact & Clinic Information

Clinic name: Dr. Acharya's Ayurveda

Address: 668/4, Masjid Lane, Surya Chowk, Channi Himmat, Jammu - 180015

Phone: +91-9796529999 (Customer Care) | +91-8494008341 (Appointments)

Emails:dracharyasayurveda@gmail.com

2. Information We Collect

We collect different types of information depending on how you interact with us:

• Contact & appointment data: name, email address, phone number, appointment date/time, basic health complaint or reason for visit (when provided during booking or consultation).
• Health & medical information: medical history, treatment notes, symptoms, and relevant health records you share with our practitioners (used only to provide care and with appropriate safeguards).
• Payment information: when you pay for services online we may collect payment details through our payment processor (we do not store full card numbers on our servers).
• Technical & usage data: IP address, device type, browser, pages visited, referral source, cookies, and analytics data collected automatically when you use our website.
• Communications: information in messages you send us (email, contact form, WhatsApp, or phone recordings where applicable and permitted).

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing and managing your appointments and treatment plans.
• Communicating with you about bookings, reminders, follow-ups, and important clinic updates.
• Processing payments and managing billing.
• Improving our services and website (analytics, troubleshooting, and UX improvements).
• Complying with legal obligations and maintaining clinical records where required by law or best-practice clinical governance.

4. Legal Basis for Processing (where applicable)

When required by applicable law (for example for residents of the EEA/UK), our legal basis for processing personal data includes:

• Performance of a contract (e.g., to provide treatment you requested).
• Consent (where we ask for and you provide explicit consent for specific processing activities such as marketing emails).
• Legitimate interests (e.g., improving our services, detecting fraud), balanced against your rights and interests.
• Legal compliance (when required to retain clinical records or report information under applicable laws).

5. Cookies & Similar Technologies

We use cookies and similar technologies to improve website functionality and analytics. Cookies may be:

• Essential: required for the website to function (booking forms, session management).
• Analytics: used to understand how visitors use the site (page views, popular content) — these are typically aggregated and anonymous.
• Advertising: if we run ads or retargeting, third-party ad services may set cookies subject to their privacy policies.

You can control cookie settings through your browser—note that blocking essential cookies may reduce website functionality.

6. Sharing & Third Parties

We may share information in the following limited circumstances:

• Service providers: trusted third-party providers who support bookings, payments, analytics, and IT services (they act on our instructions and are contractually required to protect data).
• Healthcare partners: where required for your treatment or with your explicit consent (e.g., referring physicians or labs).
• Legal reasons: if required by law, regulation, or to protect rights, safety, or property.
• Business transfers: in the event of a sale, merger, or reorganization, information may be transferred as an asset — we will require confidentiality and data protection terms of any buyer.

7. International Transfers

Some of our service providers may operate outside your country. When personal data is transferred internationally we will take reasonable steps to ensure an appropriate level of protection (contractual safeguards or where required by law, standard contractual clauses).

8. Data Retention

We retain personal and medical records only as long as necessary to provide care, comply with legal obligations, resolve disputes, and for record-keeping consistent with clinical best practices. Typical retention periods for clinical records can vary by jurisdiction; contact us if you’d like specific information about retention for your records.

9. Your Rights

Subject to local law, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion or restriction of processing (in certain circumstances).
• Right to object to certain processing activities (e.g., direct marketing).
• Right to data portability (receive a copy of your data in a common format, where applicable).

To exercise your rights, please contact us at the email addresses below. We may ask you to verify your identity before fulfilling requests to protect your privacy.

10. Security

We take reasonable technical and organizational measures to protect personal and medical information from unauthorized access, disclosure, or loss. However, no internet transmission is entirely secure. If you believe your interaction with us is no longer secure, please notify us immediately.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child in violation of applicable law, please contact us and we will take steps to delete that data where appropriate.

12. Marketing & Communications

If you opt in to receive newsletters or promotional messages, we will use your contact details for these purposes. You can opt out at any time by following the unsubscribe link in the message or contacting us directly.

13. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of other sites. We encourage you to read the privacy policies of any site you visit.

14. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Significant changes may be communicated via email or a prominent notice on our website.

15. How to Contact Us

Email:dracharyasayuryeda@gmail.com

Phone: +91-9796529999 (Customer Care) | +91-8494008341 (Appointments)

Address: 668/4, Masjid Lane, Surya Chowk, Channi Himmat, Jammu - 180015

If you are not satisfied with our response you may have the right to lodge a complaint with a supervisory authority (for example, a data protection authority) in the jurisdiction where you live.